Sample Complaint Email

By | April 19, 2012


Subject: Complaint against your staff member “Henry Cooper”

Dear Mr. Moore,

I would like to lodge a complaint regarding the bad service received by one of your staff when I had visited your bank branch on 27th of March 2012. I am a saving account holder in your bank with my account number being 2390786.

I had visited the branch to deposit some money in my account. I was asked to wait by one of the customer service executives by the name Henry Cooper and above that I was not provided with a token. After waiting for fifteen minutes when I asked the customer service executive for help, he said that he was busy though he was not attending to any customer. I had to leave without being attended.

I would request you to take action against the staff or else I may have to close my account.


Nathan Lee.

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