Subject: Delay in Supply of XYZ goods
Dear Mr. Jonathan,
I am writing to inform you that there would be a delay in our supply of XYZ goods to your company.
As per our earlier communication, the goods were to reach you by 2nd August, but unfortunately, the container delivering your goods has met with an accident. We are now sending you a fresh batch of goods, as the ones that were meant for your company have been damaged in the accident.
I would like to apologize for the delay. But, as you can understand, the delay was absolutely unintentional and unforeseen.
I would like to reassure you that the goods would reach you at the earliest now, and would meet with all your expectations.
I request you to kindly bear with the delay. I shall remain in touch and keep you updated about the latest date of arrival.