Customer Follow Up Email


Subject: Customer follow up email

Dear customer,

We are sending you this follow up email in reference to the complaint email that you sent to us on 7th February 2013. We have acknowledged your complain for the poor services that you have received from our waiters and staff members on 3rd February, at your dinner time. First of all we heartily apologise for the inconvenience caused to you due to the poor services by the waiters.

It has come to our notice that a waiter was not serving you well at your dining table. We sincerely apologise for such kind of insincere attitude of our waiters towards you. We have closely considered your complaint and have taken necessary measures to avoid any such troubles and inconveniences in the future.

Dear customer, to make up to this, we would like to offer you free dining with your family and friends, as a token of our gesture. We hope that you would have faith in our actions and services and would join us so that we can serve you better.

We hope for your kind cooperation in this matter. You can contact us on 3849939 for any other inquiry or assistance from our side.

Thanking you.


Brew James


Joy Restaurant

Category: Follow Up Emails

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