Complaint Email to Hotel


Dear Mr. Gray,

After positively using your hotel service for these many years, I recently came across an unexpected problem which is usually rare happening at your well-regarded hotel. My purpose of writing you an email is to get you noticed about the serious matter and altogether asking for compensation of the same.

Last week of November 2010; I have confirmed my stay at your hotel. My kids were looking further to this trip to enjoy their vacation staying at your hotel.  Your front desk staff Ms. Daisy took our all information & was to book our accommodation, perhaps she had totally booked us in wrong manner allotting us just one single room where we were in need of two double rooms. This is very rare and unusual thing to happen and we had to adjust ourselves in one room as we got to know about this happening at the last moment. Just because of her carelessness it has ruined our holidays.

It wasn’t expected this kind of cordiality from your hotel. Now that I have revealed my problematic experience, I would appreciate it if you could provide me with proper compensation. I am positively looking further for your reply.


Matt Dawson

Ph: 718-550-6621

Category: Complaint Emails

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