Complaint Email Letter


Subject: complaint email against the customer care executive Mary Janes

Respected Mr. Emanuel

I, Yang Mathews, a customer of Vodafone am writing this email to you to make a complaint against the customer care executive working at the Oxford Street branch of your Customer Help store, Mary Janes. I had earlier written a letter to you making the same complaint but no action was taken and I didn’t receive any reply to my letter as well. And hence I wish to make the complaint again through this email.

I had certain issues with my micro SIM card and visited the Customer Help store, Oxford Street to get the issue resolved on 12th Oct 2012. Mary Jane was my help executive. I reported the matter to her but she seemed hardly interested in helping me out and was almost continuously distracted. I asked her to look into the matter but she dismissed me and suggested that I should get my number changed. On my further request and persistence, she started talking rudely to me and asked me to go to someone else for help. As a customer, I think I do not deserve this kind of behavior at all. I request you to take strict action against her or I will be forced to report this matter to the higher authorities of Vodafone.

Thanking you

Yours sincerely

Yang Mathews

Category: Complaint Emails

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