Business Apology Email


Subject: Business apology email

Dear Mr. Eric,

I am writing this email on behalf of Fortune Business Agency. With this email, we would like to express our sincere apologies to you for the unsatisfactory services that you have received at the time of delivery of your order. On cross checking with the delivery men, we have got to know that you have not been delivered with the correct order that you have placed at our company.

As mentioned by you that the delivery men were also talking in rude manner, we are really sorry for such kind of unprofessionalism from our side. We are sending to convey our apologies to you as you have always been our esteemed customer. We at Fortune Business Agency always try to ensure customer satisfaction and to make you believe that our customers matter to us; we are taking serious actions to look into the matter and the staff concerned. We assure you that this type of mistake won’t be repeated again. We will dispatch your correct order in next 2 working days for sure.

We once again apologise for the inconvenience caused and to make up for it we are offering you 20% of discount for next 3 months of services. We hope that we will continue to maintain our existing business relationships with you. If you wish to discuss regarding this matter, please feel free to contact me on 4949943.

Thanking you.


James Chadwick

Sales Manager

Fortune Business Agency

Category: Business Emails

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