Apology Email to Hotel Guest

To: Martin_0@hotmail.com

Subject: Apology email to hotel guest

Dear Mr. Martin,

On behalf of Fortune Hotels, I am writing this email in reference to the complaint letter that you have sent to us on 3rd May 2014. Please accept our sincerest apologies for your unpleasant stay at our hotel and we are really sorry for the inconvenience caused to you.

Reviewing your complaints, we deeply realised that it was lack of management and orders on our part that we could not satisfy you with your needs and expectations. We at Fortune Hotels strive to ensure that our patrons experience the best of their vacation/stay but we apologise because we fell short of our goal this time. On cross checking with the hotel staff and the room service waiters, we have got to know that you did not get proper services and the needed hospitality. Since you are our valuable patron, we are offering you two days of free stay at our hotel. The invitation letter of the same has been attached with this email.

Sir, we once again apologise for the disrespectful and discourteous treatment that you have received from our end. We will make sure that you will experience the best of your moments at our hotels in future.


James Shaw


Fortune Hotels

Category: Apology Emails

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