Apology Email to Customer for Delay
Subject: apology for delay in product dispatch
Please accept our sincere apologies for the inconvenience that has been caused to you due to the late delivery of your product.
We always prioritize complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up suddenly and we failed to dispatch the items within the planned time frame. The database recorded in our machines crashed and we were left with no backup to retrieve the data required to make the shipment.
We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delay in shipping products will not occur in future. Fortunately, we have retrieved the lost data of our customers and overcame the accidental damage to our database system. The product has been already dispatched from our office as soon as the system recovered and it will reach you within 2 working days for sure. Post such a serious and unwanted occurrence, we have already started off with maintaining a backup database system so that this does not happen again.
We deeply appreciate your patience and the relationship that you have with our company and to maintain it likewise we have even issued an additional discount for you as a token of regards. If you have any further queries, please feel free to call us on 768-8877-9999.
Category: Apology Emails