Apology Email to Client


To: George_90@hotmail.com

Dear Mr. George,

I was really concerned to receive your letter on 17th March, complaining about the catering services you received on your anniversary celebrations in our ballroom. Your comments regarding our delivered services are very important to us.

As stated in your letter, you were not satisfied with the quality of the Chinese cuisines and the service of the waiters allotted for the purpose. I deeply apologise on behalf of the entire working staff that we could not meet your expectations.

In view of your complaints, I personally talked to the chef who prepared the Chinese dishes that were served on the day of the celebrations. He explained to me that the dishes were served in a very presentable way after proper examination of its taste.

Respecting your comments, we are heartfelt sorry. However, I request you to please specify the details of your complaints and send a formal letter to us. We wish to act on the reimbursement of the food, if necessary.

Sincerely,

David Martin

Manager

Glow Hotels

Category: Apology Emails

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