Mr. Dan Roger
Respected Mr. Roger,
I Terry Edward would like to apologize on behalf of our organization Edward Paints for the delay in providing service to your company. There were few reasons for the work getting delayed.
Our organization had signed a contract with your company for providing painting services to your office premise on 10th of December 2010. We supposed to start our work from 12th of December and complete it by 16th of December. But, we started painting from 14th of December and ended it on 18th of December. There was delay in finding the shade of paint that you selected; hence this caused delay in completing our painting work. The shade was not available in our stock and not also in the local market, so we had to arrange for it from the city outskirt.
I promise that we won’t repeat such mistake in future.